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Business Speaking

Business Conversation Course

Project Description

Business Speaking is the perfect course for anyone wanting to quickly improve their English speaking and listening skills. Lessons prepare learners for 30 common business situations, from meetings to telephoning. And with lessons accessible from any computer or mobile device, finding the time to study has never been so easy!

English speaking skills for business

  • Two courses, one at Intermediate level (TOEIC® 550-785) and one at Upper intermediate level (TOEIC® 785-945).
  • Each course includes 30 lessons covering a range of common business situations. Each lesson includes 45-60 minutes of study material divided into smaller learning modules (22-30 hours study total per course).
  • Learn and practice 600 key business expressions.
  • Improve communication skills with foreign clients and co-workers.
  • Six international English accents, from the US, Canada, UK, Australia, Singapore, and India.
  • Dynamic role-plays to confirm learning outcomes and encourage learners to review lessons.
  • Immediate feedback on performance.
  • Seamless integration across devices: start studying on your computer, continue the lesson on your mobile phone, finish it on your tablet.

Study flow

  1. Choose a lesson and start studying.
  2. When you’ve finished the lesson, and completed the roleplay, choose another lesson.
  3. Review any lesson whenever you like and as many times as you like.
  4. Repeat until you’ve passed enough lessons to pass your course.
  5. Print your course completion certificate.

Requirements to pass the course

Recommended: Pass all 30 lessons at that level (60% or more in each lesson test)

Target audience

Individuals with a TOEIC® score of 550-785, or CEFR level of B1, or equivalent (intermediate course); Individuals with a TOEIC® score of 785-945, or CEFR level of B2, or equivalent (upper intermediate course)

Study period

Recommended: three or six months per level


“Negotiating 1” – Learn and practice useful phrases for sales/negotiating

Go to Lesson

Intermediate (level B1, 30 lessons)

Meetings / Discussions

  • Agreeing and disagreeing
  • Asking for and checking information
  • Asking for and giving opinions on features and benefits
  • Asking for and making recommendations
  • Asking for, giving and refusing permission
  • Describing personal qualities
  • Looking at problems, options and effects
  • Making and changing arrangements
  • Making suggestions
  • Showing support for an idea

Negotiations / Sales

  • Checking document contents over the phone
  • Negotiating 1
  • Negotiating 2
  • Placing and confirming orders

Presentations / Q&A

  • Handling a Q&A session
  • Handling interruptions
  • Presentations: Introducing yourself and your topic

Problems / Complaints

  • Describing the issue, discussing options and taking action
  • Making a complaint and apologizing

Projects / Plans

  • Discussing a decision and stating future actions
  • Giving a project update
  • Summarizing & stating action items
  • Using tentative language

Small talk / Networking

  • Catching up with a business associate
  • Catching up with business friends
  • Inter-cultural communication
  • Introducing others
  • Introducing yourself
  • Making small talk
  • Talking about your company and networking

 Upper Intermediate (level B2, 30 lessons)

Meetings / Discussions

  • Asking for and giving a project update
  • Performance appraisals
  • Setting performance goals
  • Sharing problems
  • Taking part in a decision-making meeting
  • Talking about numerical information

Negotiations / Sales

  • Negotiating and reaching an agreement
  • Taking part in a negotiation
  • Using bargaining language

Presentations / Q&A

  • Dealing with difficult questions
  • Handling questions and answers

Problems / Complaints

  • Complaining and responding to complaints
  • Dealing with a complaint

Projects / Plans

  • Delegating responsibilities
  • Giving a progress report
  • Talking about future plans and discussing arrangements

Small talk / Networking

  • Asking for a favour
  • Entertaining a client
  • First meetings
  • Making arrangements
  • Meeting a business associate for the first time
  • More small talk with colleagues
  • Small talk at the water cooler
  • Talking about office news
  • Talking about time off

Telephone / Conference calls

  • Exchanging information
  • Handling a call – taking a message
  • Handling a communication breakdown
  • Setting up a meeting
  • Summarizing meeting and action points

  • A PC which can be connected to the Internet (ADSL or Broadband).
  • Microsoft OS (Windows 2000/XP/Vista/7) with Internet Explorer version 7 or above or latest version of Google Chrome or Firefox, OS X with the latest version of Google Chrome, Firefox or Safari.
  • Cookies and JavaScript must be enabled.
  • A resolution of 1024×768 or higher.

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